Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information generated automatically as you use CCNA Exam Prep (the "Service").

• Account information: your name, email address, and encrypted password when you register.
• Study data: your practice answers, quiz results, exam attempts, mastery scores, study plans, and progress across the six CCNA exam domains.
• Billing information: if you subscribe to a paid plan, payment is processed by our third-party payment processor; we do not store your full card details on our servers.
• Usage data: device type, browser, pages visited, and interactions, collected to improve the Service.

2. How We Use Your Information

• Provide, maintain, and personalize your adaptive learning experience.
• Track your progress and generate analytics, pass-probability estimates, and study recommendations.
• Process subscriptions and send transactional emails such as receipts and account notices.
• Respond to support requests and communicate important changes to the Service.
• Detect, prevent, and address technical issues, fraud, or abuse.

3. Legal Bases for Processing

Where the EU General Data Protection Regulation (GDPR) or similar laws apply, we process your data on the bases of performing our contract with you, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We share data only with trusted service providers who help us operate the Service, and only to the extent necessary.

• Payment processors to handle subscription billing.
• Cloud hosting and infrastructure providers that store and serve the Service.
• Analytics providers that help us understand how the Service is used.
• Authorities when required by law, subpoena, or to protect our rights and users.

5. Data Retention

We retain your account and study data for as long as your account is active or as needed to provide the Service. You may request deletion of your account at any time, after which we will delete or anonymize your personal data except where retention is required by law.

6. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us using the details below.

7. Security

We use industry-standard measures including encryption in transit, hashed passwords, and access controls to protect your information. No method of transmission or storage is completely secure, but we work continuously to safeguard your data.

8. Children’s Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us data, please contact us and we will remove it.

9. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date, and where appropriate we will notify you by email.